Conditions for complaints and maintenance of sneakers

To accept a complaint, it is necessary to provide proof of purchase of the shoes, which was sent by email when ordering (email with order confirmation). The shoes being complained about must be properly cleaned and disinfected, otherwise it will not be possible to process the complaint further. After complete cleaning, send photos of the shoes together with the completed form below to the email: reklamacie@sole-bake-store.cz. The complaint applies only to defects and shortcomings that were not caused by normal use or damage to the shoes, whether intentional or unintentional, see general terms and conditions .

1. Fill out the complaint form, which you can download here.

Complaint form

2. Clean the goods well and take detailed photos.

a) detailed photos of the sneaker from all angles

b) photo of the sole

c) photo of the sneaker from above

d) detailed photos of the defect you are complaining about

3. Send us all photos, the completed complaint form and your order number to reklamacie@sole-bake-store.cz

5. You will receive confirmation of receipt of the complaint from us on the following business day and your complaint will be processed within 30 days.

Proper shoe care is key to their longevity and appearance. Regular cleaning is the basis for keeping your shoes in good condition. Use appropriate cleaning products according to the material of your shoes. Clean leather shoes with a soft cloth and special products designed for leather. After cleaning, apply a cream or wax that nourishes and protects the leather. Clean suede shoes with a special brush and cleaning foam, avoid water, which can damage the suede. Clean textile shoes with a soft brush and a slightly damp cloth; in case of stains, use mild soap.

Never dry your shoes directly on heat sources such as radiators or direct sunlight. High temperatures can distort the shape of the shoes and damage the material. Let the shoes dry naturally at room temperature and stuff them with newspaper to help them retain their shape. Before first use and regularly afterwards, apply a protective spray suitable for the shoe material to your shoes. This spray will protect your shoes from moisture, dirt and stains.

Don't wear the same shoes every day. Rotating shoes allows your shoes to rest and dry out, which will extend their lifespan. Use shoehorns when putting on shoes to prevent damage to the heel of your shoes. Avoid carrying heavy loads or walking long distances in shoes that are not designed for this purpose. For example, walking shoes are not suitable for hiking.

Proper storage of shoes is important for their long-term preservation. Use shoe stretchers to maintain the shape of the shoes and prevent wrinkles. Store shoes in a dry, well-ventilated place, away from direct sunlight and moisture. If possible, store shoes in their original boxes or use protective bags.

Regularly check the condition of your shoes and perform the necessary maintenance. Soles wear out over time, so replacing them in a timely manner can extend the life of your shoes. If the seams start to tear, have your shoes repaired as soon as possible to prevent further damage. In addition to regular cleaning and creaming, leather shoes need time to rest. Do not wear them every day and polish them regularly. Avoid wearing suede shoes in rainy weather and brush them regularly to maintain their appearance. Do not clean textile shoes roughly or wash them frequently in the washing machine, it is better to clean them by hand.

By following these recommendations, you can significantly extend the life of your shoes and keep them in excellent condition. Quality care will reward you not only with a longer lifespan of your shoes, but also with better comfort and appearance.